Join Our Team
Join Our Team

As A Team Member …

You are responsible for bringing the fun and for the day-to-day operation of Zero Latency VR. All team members are expected to provide the ultimate guest experience, developing relationships with the players and leading player throughput all while ensuring player safety.

Skills Needed …

  • Energetic customer service approach
  • Public speaking and clear communication
  • Team player mentality
  • Sense of humor
  • Active problem-solving
  • Initiative and awareness
  • Sense of urgency
  • Some tech savviness
  • Gaming experience

Please send an email to info@zerolatencydfw.com for consideration!

Please title your email with the title of the position you are interested in.
All team members must be reliable, punctual and well-presented with the ability to prioritize tasks.
Team chemistry is a big factor in the success of the team.

POSITIONS AVAILABLE

GAME MASTER

 

JOB DESCRIPTION

Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our world leading entertainment experience to the next level by joining our team based in Dallas. Zero Latency’s Free Roam Virtual Reality experiences are world leading, with centers all across the globe. Come and be part of this journey and help build the next generation of social interactive entertainment.

 

ABOUT ZERO LATENCY DFW

At Zero Latency DFW, we sell fun! The experience from start to finish is all about having an unforgettable time. Our staff, customers, shareholders and stakeholders all have FUN! VR technology is the conduit but the product is, you guessed it- fun.

 

VISION/GUIDING PRINCIPLES

Zero Latency DFW is the leader in high end VR entertainment. Using free roam technology and epic scale environments, ZLDFW provides transformative experiences for its customers. It marries leading technology with one-of-a-kind content titles, including AAA experiences from companies like Ubisoft, that showcase how powerful the human brain can be.

 

YOUR ROLE

We are looking for Game Masters who can guide customers through Zero Latency’s world-leading experience with great energy and professionalism.

You will oversee player safety briefings and run game sessions. Your priority is ensuring player safety and delivering high-end customer experiences.

 

PRIMARY RESPONSIBILITIES

  • Customer greeting, check-in, suit-up and suit-down
  • Presenting the player safety briefing
  • Managing in-game sessions and ensuring player safety
  • Identifying, troubleshooting, and recording technical issues
  • Maintenance of Virtual Reality equipment
  • Supporting site team leaders
  • Selling merchandise
  • Opening and closing the venue

 

WHO YOU ARE

  • 2+ years of customer experience in the entertainment/hospitality industry
  • Ability to manage excited customers
  • Comfortable managing high-pressure situations, with the ability to actively and quickly resolve potential issues while keeping customers engaged
  • Strong and engaging oral presentation skills
  • Experience working in small and large teams
  • Experience achieving individual and team KPIs
  • A passion for VR, gaming and technology
  • Available weeknights and weekends